The cities covered by our shipping service are: All Cities
Orders are delivered to the customer within 2 – 7 business days depending on the readiness of the products to be Shipped.
Delivery is usually within 72 hours of confirmation of the order with the customer
Although we are strongly committed to communicating within the estimated Normal time frames , the delivery time frames are only estimates . The time frame starts from the time the order is confirmed, but if we do not deliver your Order within 10 days of confirming , we will refund the full payment .
We are not responsible for non-delivery for reasons beyond our reasonable control, including your failure to receive the request or defer the request. Orders are accepted daily except Fridays.
It is our duty to ensure that Your Order is delivered at the right time and place to you.
Your Order Procedures
Upon confirmation of the order from the shopping cart, you will receive an invoice by e-mail and we will receive your order.
The delivery department will process the request and ensure that it is safe.
The customer service team will contact you to confirm the delivery details and the time to deliver the order.
The shipping Courier team will deliver the order at the agreed time with the customer and receive the money
For Al Madarat shop to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing the correct and accurate postal details.
Al Madarat Shop will NOT deal or provide any services
or products to any of OFAC (Office of Foreign Assets Control)
sanctions countries in accordance with the law of KSA..
Multiple transactions may result in multiple postings to the
cardholder’s monthly statement.
Risk of loss and title for the Products that you purchase on the Website pass to you upon delivery of your purchased Products by the logistics supplier.
Al Madarat shop is not responsible for any delays in the shipping of your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.
All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at support@AlMadaratshop.com, and arrange for the faulty Product to be returned to us.
Al Madarat shop wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, Al Madarat shop will refund your purchase within thirty (14) days of delivery of your purchased Products. Please go through the Returns Policy available on the Website . Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all Product tags still attached. Returns that are damaged, soiled or altered may not be accepted by Al Madarat shop and may be sent back to you.
All correctly returned Products will be refunded to the original purchaser as credit to the relevant credit/debit card or bank account used for the transaction after deducting the applicable bank charges (if any). If you think that we have provided you with an incorrect refund, please contact us immediately on firstname.lastname@example.org.
Please note card refunds may take up to thirty (30)business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Al Madarat shop shall not be liable for any delays in refund by card companies. Al Madarat shop offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts.
This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.