Frequently Asked Questions

How To Buy Products On

Shopping on is Extremely Easy !

  • 1 – You Can Search And Explore Products Shown on Our Data base .
  • 2 – When You Find The Product You Searched For ; Check out the product details, images, specs, videos, and customer reviews.When Satisfied Press The Button [Add To Cart] .
  • 3- Review Your shopping cart, and Sign in to checkout [ or Register A New Account ]
  • 4 – Provide Us  your address details, where you would like us to deliver your order, and Your PHone Numbers And E-mail So We Can Easily Confirm Your Oder and Deliver it .
  • 5 – Select your favorite payment method from the convenient payment options we provide. When selecting Credit Cart, fill out your card details. Once done, just click “Place Order”.
  • 6 – Congrats ! Now You’re Done .

How Long It Takes To Receive My Order ?

  • 1 – Once We Get Your Order ; The Sales Team Will Arrange , Package and Send It to The Shipping Courier [ this process Can Take Up to 1 or 2 Days * Without Friday or Satuday ]
  • 2 – Shipping company Takes up to 3 Days To Deliver Your Order To Your Address
  • 3 – We maybe Need To Contact And Call You To Confirm Missing Information To avoid mistakes During Shipping Process

Can I Order A Product As A gift for Someone Else ?

  • Sure ! We Can Handle This and Put You name on Shipping Policy and Hide The Price Tag Please Don’t Forget To Mention This in The [ Notes Section] When Completing Your Order in Check Out Page
    *But First You Should Pay on Advance with A Bank Transfer or A Credit Card

IS It Safe To Use My Credit Card On Al Madarat Shop ?

  • Yes ! 100% Safe Payment Gate Way in Our Site Using a Security Protocol [ SSL Certificate ] To Encrypt User Data Between Our Site And The Browser You’re Using . Its The Same Protocol World Wide Companies And Stores Using To Secure Payments and Customer information .

What Happen If I Received A Different or Damaged Product ?

  • if any error Occured by us, we Handle the cost of shipping and returning the product and then shipping the correct product to you again or refund the amounts in your account in a way that suits you .

What if I don’t Have A Credit Card ?

  • No Problem at All, You Can Choose to Pay When Receiving The order at Your Doorstep [COD Payment ] *Additional Fees Maybe included

Do You Have A Customer Support ?

  • Yes ! Our Team Is Experts in Supporting All Your Questions and Inquires We’re Available Every Day From 9:00 am To 5:00 pm
    ( Friday is A day off )
    You Can Choose To Contact Us By
    1 – Phone : +966 54 913 7751
    2 – WhatsApp : Click To Chat
    3 – Email :

Customer Support
00966 012 667 495
00966 012 660 85 78
Email US
Whats App US
Facebook Messnger Support